WhatsApp banned greater than 71 lakh accounts in India in November final yr, the corporate revealed in its newest month-to-month report. The messaging platform owned by Fb father or mother Meta stated that it banned over 19 lakh accounts in India “proactively”, which suggests the corporate took motion on these accounts earlier than it obtained any person reviews of coverage violations. WhatsApp additionally acted on a handful of over 8,000 grievances obtained from customers in the identical month, in response to the agency’s report.
In its newest month-to-month report printed in compliance with the Info Know-how
(Middleman Pointers and Digital Media Ethics Code) Guidelines (2021) WhatsApp says that it banned 71,96,000 accounts between November 1 and November 30 final yr. These had been accounts that had been registered from a telephone quantity with the +91 worldwide prefix, in response to the messaging platform.
WhatsApp says that it banned 19,54,000 of greater than 71 lakh accounts final November proactively — customers did not must report these accounts for violating the corporate’s insurance policies. Whereas WhatsApp permits customers to report accounts, the platform additionally employs on-platform abuse detection methods that may proactively detect coverage violations.
As per current laws, WhatsApp receives grievances from customers through emails despatched to grievance_officer_wa@help.whatsapp.com and through mail despatched to the India Grievance Officer through put up. The corporate says that reviews associated to account help, assist with accessing options, service suggestions, denied requests associated to banned accounts, or accounts that didn’t violate the corporate’s phrases and the legal guidelines of India.
In an effort to adjust to the IT Guidelines (2021), WhatsApp stated it acted on 6 requests — one associated to ban appeals and the others associated to miscellaneous help queries — obtained as grievances by the corporate’s Grievance Officer. In November 2023, the corporate obtained 8,841 grievances and complied with 8 orders obtained from the Grievance Appellate Committee throughout the identical month.
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